At Bharat TeleClinic, your trust is paramount. We are committed to upholding the highest standards of secure transactions and user information privacy. Please take a moment to familiarize yourself with our practices to understand how we gather and disseminate information. This Privacy Policy, together with the Bharat TeleClinic Terms of Use, provides a comprehensive understanding of our practices and your responsibilities when interacting with our platforms, including the website www.bharatteleclinic.com, our mobile application, and mobile site (collectively referred to as the “Platform”).

This Privacy Policy complies with the requirements of the Indian Information Technology Act, 2000, specifically the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology (Intermediary Guidelines) Rules, 2011.

Definitions used in this Privacy Policy are consistent with those found in the Information Technology Act, 2000, and its associated rules.

Note:

• Our privacy policy is dynamic and may be updated at any time without prior notice. To remain informed of any changes, please review this policy periodically.
• By accessing our Platform, you agree to the terms outlined in this Privacy Policy and the Platform’s Terms of Use. If you disagree with any part of the policy, please discontinue use of the Platform.
• Your continued use of the Platform signifies your explicit consent to our use and disclosure of your personal information in accordance with this Privacy Policy.
• This Privacy Policy forms an integral part of the Platform’s Terms of Use.

1. Collection of Personally Identifiable Information and Other Information

1.1 Personal Information Collection

When you interact with our Platform, we collect personal information that you provide to us voluntarily. Our primary aim is to offer you a safe, efficient, and personalized experience. This enables us to deliver services and features that align closely with your needs, and to customize our Platform to make your interactions both safer and more convenient. The information we collect is essential for these purposes.

1.2 Browsing Without Providing Personal Information

You can browse our Platform without revealing any personal information about yourself. However, once you provide us with your personal information (e.g., by registering through our portal or logging in via third-party services like Google or Facebook), you are no longer anonymous to us. We clearly indicate which fields are required and which are optional.

1.3 Information Collected Automatically

As you navigate through our Platform, we may automatically track certain information based on your behavior. This information includes the URLs you came from and go to next, your computer browser information, and your IP address. We use this data to conduct internal research on our users’ demographics, interests, and behaviors to better understand, protect, and serve our users. This data is compiled and analyzed on an aggregate basis.

1.4 Use of Cookies

We use data collection devices such as cookies to analyze our web page flow, measure promotional effectiveness, and ensure trust and safety on our Platform:

• Cookies: Small files placed on your hard drive that assist us in providing our services, including helping you to log in less frequently.
• Session Cookies: These are deleted automatically at the end of your browsing session.
• Third-party Cookies: You may encounter cookies placed by third parties on certain pages that we do not control.

1.5 Sensitive Information

If you engage in transactions with us, such as making donations or contributions, we collect additional information like your billing address, payment card details, and tracking information from cheques or money orders.

1.6 User Communications

Any information you provide in public areas of the platform (e.g., message boards, chat rooms) or through direct communications with us (such as emails or letters) may be collected. We use this information to handle disputes, provide user support, and troubleshoot issues in accordance with legal allowances.

1.7 Use of Your Information

We use your contact information to send you receipts, certificates, updates about upcoming events, newsletters, and more. We also share necessary data with Campaigners on our platform to enable them to interact with you and fulfill transactional or promotional commitments.

2. Use of Demographic / Profile Data / Your Information

2.1 Service Provision and Marketing

We collect and use your personal information to deliver the services you request and to enhance your experience on our Platform. We also use your information for marketing purposes. Whenever we use your personal information for marketing, you will be provided with the option to opt out.

2.2 Operational Uses

Your personal information is critical in helping us:

• Resolve disputes
• Troubleshoot technical and service-related issues
• Promote a safe and reliable service
• Collect payments directly or through authorized payment gateways
• Measure interest and engagement in fundraisers and other features hosted on our site
• Inform you about updates and service changes
• Customize your user experience
• Detect, prevent, and address fraudulent or illegal activities
• Enforce our terms and conditions

2.3 Improvement of Services

To continually enhance our offerings, we analyze demographic and profile data about our users’ activities on our Platform. This analysis helps us understand user trends and needs, leading to better service and product improvements.

2.4 IP Address Usage

We use your IP address to diagnose server problems, administer our Platform, and optimize your user experience. Your IP address helps us identify you, manage sessions, and collect broad demographic information for aggregate use.

2.5 Transparency at Collection

We commit to informing you about how we intend to use your personal information at the time of collection. This transparency helps ensure that you are well-informed about our data handling practices.

3. Sharing of Personal Information

3.1 Information Not Shared

We are committed to protecting your privacy and will not share certain sensitive personal data or information with any third parties unless required by law. This includes passwords, financial information such as bank account or credit/debit card details, sexual orientation, or any other sensitive personal information not essential for using the Platform.

3.2 Sharing with Third Parties

We may share your personal information with third-party vendors, corporate entities, or affiliates for the following purposes:

• Identity verification
• Detection and prevention of identity theft, fraud, and cyber security incidents
• Correlation of related or multiple accounts to prevent abuse of our services
• Facilitation of joint or co-branded services requested by you, provided by multiple associate entities

In some cases, to provide you with services, we may receive your personal information from third parties for verification purposes. We may also share your personal information with third parties strictly as necessary for the provision of our services. We do not retain data obtained from these third parties for any purpose other than service provision to you. Bharat TeleClinic is not liable for the manner in which third parties collect and handle your personal information. These entities and affiliates may not market to you unless you explicitly opt-in.

3.3 Disclosure Required by Law

We may disclose personal information if required by law or in good faith belief that such disclosure is reasonably necessary to:

• Respond to legal processes such as summons or court orders
• Enforce our Terms of Use or Privacy Policy
• Protect the rights, property, or safety of our users or the general public

3.4 Business Transactions

In the event of a merger, acquisition, reorganization, or restructuring involving our assets, we may share or allow access to your personal information with the involved business entity. Any such entity will be required to adhere to this privacy policy regarding your personal information.

4. Links to Other Sites

Our Platform contains links to external websites and applications that may collect personally identifiable information about you. Bharat TeleClinic does not control and is not responsible for the privacy practices or content of these external sites. When you leave our Platform and access third-party sites, you do so at your own risk. These sites have their own privacy policies and terms of service, which we strongly advise you to review to understand how they collect, use, and share your personal information. We aim to link only to reputable and trustworthy sites, but we cannot guarantee the security of your data on these third-party platforms.

5. Security Precautions and Handling Security Breaches

5.1 Security Measures

Our Platform employs stringent security measures to protect against the loss, misuse, and alteration of the information under our control. We utilize a secure server whenever you modify or access your account information. Once we have your information, we adhere to strict security guidelines, safeguarding it against unauthorized access. Our web hosts and transaction affiliates use industry-standard methods to ensure your information is protected from any misuse.

5.2 Reporting Security Breaches

If you believe that your data, particularly sensitive data that we do not typically share with third parties, has been compromised or there has been a security breach due to a cybersecurity incident, please contact us immediately at the provided contact details. This prompt action will allow us to investigate the breach, take corrective measures, and notify the relevant authorities if necessary.

5.3 Reporting Abuse

To report abuse on the Platform that does not involve a cybersecurity incident, users can click the ‘Report Abuse’ tab located at the bottom of the page. Please provide detailed information about the abuse, allowing Bharat TeleClinic to thoroughly investigate and address the issue with appropriate measures.

6. Review, Deactivation, and Removal of Information

6.1 Reviewing Your Information

As a user, you have the right to review and update the information you have provided to Bharat TeleClinic at any time. You can do this by signing into your account. Once logged in, you can amend your personal details to ensure they are accurate and up-to-date.

6.2 Opting Out and Account Cancellation

We respect your communication preferences and provide you with the opportunity to opt-out of receiving non-essential communications from us. This includes promotional and marketing-related communications initiated by our Campaigner or by us directly. You can opt-out after you have set up an account.

If you decide that you no longer wish to use our services, you have the option to cancel your user account. To express your intention to discontinue the use of our services, please contact us directly.

6.3 Deactivating Your Account and Removing Information

If you wish to deactivate your account or remove your contact information from all Bharat TeleClinic lists and newsletters, please contact us at admin@BharatTeleClinic.co. Upon receiving your request, we will take necessary steps to promptly remove your information and deactivate your account as per your request.

7. Advertisements on BharatTeleClinic.co

7.1 Use of Third-Party Advertising Services

We partner with third-party advertising companies to display advertisements on our Platform. When you visit our Platform, these companies may collect information about your interactions with our site and other websites. This data helps in providing targeted advertisements that they believe will be of most interest to you.

7.2 Type of Information Collected

The information collected by these third-party advertisers may include non-personally identifiable information such as your interaction with the ads, the type of content you access, and other engagements on our Platform and other websites. This does not include your name, address, email address, telephone number, or other information that directly identifies you.

7.3 Purpose of Data Collection

The information collected by third-party advertisers is used to tailor advertisements to your interests, enhancing your user experience by providing you with content that is most relevant to your interests.

7.4 Control and Transparency

If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit the advertising preferences settings provided by these third parties on their respective websites.

8. Your Consent

8.1 Granting Consent

By using our Platform and/or providing your information, you consent to the collection, use, and sharing of your personal information as outlined in this Privacy Policy. This includes, but is not limited to, consenting to share your information in accordance with the practices described in this policy.

8.2 Notification of Changes

Should we decide to change our privacy policy, we will post those changes on this page. This ensures that you are always informed about the types of information we collect, how we use it, and under what circumstances, if any, we disclose it.

8.3 Specific Consents for Donors and Contributors

As a donor or contributor, you specifically permit Bharat TeleClinic to share your personal information such as your name, email address, and contact information with the Campaigners and beneficiaries associated with the donations you make through BharatTeleClinic.co.

8.4 Communication Preferences

By proceeding to the next step on our Platform, you are giving Bharat TeleClinic explicit permission to contact you via WhatsApp, email, SMS, and other modes of communication as necessary. This consent covers communications related to service notifications, updates, promotional offers, and other information related to your use of the Platform.

9. Retention of Information

9.1 Storage and Processing

Information that you provide to Bharat TeleClinic is processed, stored, and maintained on servers hosted by Amazon Web Services. Our commitment to securing your data involves utilizing storage solutions that adhere to the highest standards of data security and reliability.

9.2 Compliance with Industry Standards

Our web hosts and the agencies managing your information comply with the International Standard IS/ISO/IEC 27001. This standard pertains to Security Techniques and Information Security Management System Requirements, ensuring a robust framework for managing and protecting user data from security breaches.

9.3 Duration of Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. This period may extend beyond the end of your relationship with us if necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

10. Grievance Officer

In compliance with the Information Technology Act, 2000, and the rules made thereunder, the details of our Grievance Officer are as follows:

Name: Yunus Saiyed
Position: Grievance Officer
Company: Bharat TelePharma Private Limited
Address: Office No. B-46, Above Krishna Enterprise, TTC Industrial Area, Airoli, Thane – 400708, Maharashtra
Phone: +91 95818 70076
Email: admin@bharatteleclinic.co
Office Hours: Monday to Friday, 9:00 AM to 6:00 PM

The Grievance Officer is designated to address any concerns or grievances that you may have regarding the processing of your information and compliance with this Privacy Policy. Please feel free to reach out during the specified hours.